Payment & shipping

Digital products

Digital products are not shipped and buying them in our webshop removes their shipping costs.

After buying a course, you automatically enroll after purchase. If you use bank transfer as your payment option for a course, the order wil remain pending until the payment has been received on our bank account.

When you buy eBooks, they available to download in your profile account and you will receive an email about how to access the digital product. If you use bank transfer as your payment option when buying an eBook, your order will remain pending until the payment is received on our bank account.

Payment options

Our website offers payment options to our customers through iDeal, PayPal or manual bank transfer.

Shipping

Delivery times

Delivery times depend on the product type and the country of your residence. Delivery times depend on the chosen delivery services and are therefore an indication when mentioned. We strive to process orders within 2 working days and you will receive an email of confirmation when the order has been shipped.

Postage costs

Below you will find the different shipping costs of our delivery services.

Deliveries within the Netherlands

PostNL
Orders < 21.5 kg: €7.35
Orders 21.5-30 kg: €10.70

Deliveries to Belgium

PostNL
Order <21.5 kg: €8.00

Deliveries to Germany

PostNL
Orders <21.5 kg: €9.80
Orders 21.5-30 kg: €19.95

Deliveries to other countries

Do you want to order a physical book but you live outside of the mentioned countries? No problem! Please email us at info@hedgehogprogram.com to request a manual order. Upon ordering manually, you will receive an email with a payment request. We will include a summary of your order including shipping costs. Your order will be fully processed when the payment has been fulfilled and you will receive an email when the product has been shipped. If available, you will also receive a track-and-trace link.